Hostile Witness: Taking Customers from Mad to GladLearn to turn customer conflict into your greatest asset. In this live roleplaying session, you and your peers will tackle realistic scenarios with frustrated users, experimenting with techniques to listen, de-escalate, and rebuild trust. Move beyond theory and get hands-on practice transforming angry customers into your most loyal advocates.User Story MappingLearn how to use user story mapping to manage your software projects and backlogHow to facilitate a product discovery workshopToo many product teams skip discovery and jump straight into delivery. The result? Features nobody uses. In this session, we’ll break down when discovery is needed, why it matters, and how to run it without wasting time. You’ll leave knowing the signals that say “it’s time for discovery” and a simple facilitation framework you can use even if you’ve never led a workshop before.AI Product Quiz - Jeopardy Style!We will form teams of 4-5 (random mix of attendees) and provide answer cards and pens to write the team names+answers. I will be the quizmaster (coordinator) and my co-presenter Latha will collect the cards after each question, announce the team names that got the right answers and keep score. We will award a trophy to the winning team.Personal productivity workflows - DiscussionIf you nerd out on life hacks or use ChatGPT as your personal secretary, come educate the rest of us! In this session, participants are encouraged to show-and-tell their most impactful productivity hacks, tools, and workflows.​Measuring Product Team Maturity: Practical tips and real life examplesGain insights into the continuous journey of measuring and improving product team maturity, adapting as you learn and making incremental progress.From Dev to Group PM - Staying Agile Across the YearsFrom the time of being a frustrated entry-level developer to the current reality of being a juggling portfolio product manager, one of my most well-worn mantra has been, "Responding to change over following a plan.' In this session, my goal is to share how staying agile over the years has helped me survive building products, progressing my career, and being a wife & mother through all of it.